Terms and Conditions

1. ACCEPTANCE OF TERMS

By accessing and using the TheSkinScheme website and purchasing our products, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. COMPANY INFORMATION

Business Name: TheSkinScheme
Website: www.https://theskinscheme.com/ 

Contact Email: Support@TheSkinScheme.com

3. PRODUCTS AND SERVICES

3.1 TheSkinScheme specializes in medical-grade skincare products including but not limited to Tretinoin, Hydroquinone, and Azelaic acid.

3.2 All product descriptions, images, and specifications are provided for general information purposes only.

3.3 We reserve the right to modify or discontinue products without prior notice.

3.4 Product availability is subject to stock levels and may change without notice.

4. ORDERING AND PAYMENT

4.1 All orders are subject to acceptance and availability.

4.2 We reserve the right to refuse or cancel any order at our discretion.

4.3 Payment must be received in full before dispatch of goods.

4.4 All prices are displayed in Great British Pounds (GBP)  and include applicable taxes unless otherwise stated.

4.5 We accept the following payment methods: Credit/Debit cards.

5. SHIPPING AND DELIVERY

5.1 IMPORTANT SHIPPING TERMS:

5.2 Transfer of Responsibility: Once a parcel is shipped from TheSkinScheme, it is out of our hands and responsibility transfers entirely to the customer and courier service.

5.3 Customer Responsibilities:

• Pay for all applicable duties, customs fees, and import taxes
• Track the item using provided tracking information
• Be readily available to receive the order at the delivery address
• Ensure someone is present during delivery attempts

5.4 Liability Limitation: Once shipped from our facility, TheSkinScheme is NOT liable for:

• Lost packages
• Delayed packages
• Damaged packages during transit
• Failed delivery attempts due to customer unavailability
• Additional charges imposed by customs or courier services

5.5 Courier Responsibility: Any issues with delivery, including delays, damage, or loss during transit, are the sole responsibility of the courier service.

5.6 Delivery timeframes are estimates only and may vary due to factors beyond our control.

5.7 Risk of loss and title for products pass to the customer upon shipment from our facility.

6. RETURNS AND REFUNDS

6.1 Due to the nature of skincare products, we do not accept returns of opened or used products unless faulty.

6.2 Products must be returned in original, unopened condition within 14 days of purchase only if confirmed by TheSkinScheme.

6.3 TheSkinScheme is responsible for return shipping costs.

6.4 Refunds will be processed within 3-10 business days of receiving returned items.

6.5 No refunds will be provided for packages lost or delayed in transit after shipment from our facility.

7. PRODUCT SAFETY AND USAGE

7.1 Our products are for external use only unless otherwise specified.

7.2 Customers should perform patch tests before full application.

7.3 Discontinue use if irritation occurs and consult a healthcare professional.

7.4 Keep products out of reach of children.

7.5 Some products may increase sun sensitivity - use appropriate sun protection.

8. INTELLECTUAL PROPERTY

8.1 All content on this website, including text, graphics, logos, and images, is the property of TheSkinScheme.

8.2 Unauthorised use of our intellectual property is strictly prohibited.

9. PRIVACY POLICY

9.1 We are committed to protecting your privacy and personal information.

9.2 Our full Privacy Policy is available on our website and forms part of these terms.

9.3 By using our services, you consent to our collection and use of personal information as outlined in our Privacy Policy.

10. LIMITATION OF LIABILITY

10.1 TheSkinScheme's liability is limited to the purchase price of the product.

10.2 We are not liable for any indirect, incidental, or consequential damages.

10.3 We do not guarantee specific results from product use.

10.4 Our liability for shipping-related issues is limited as outlined in Section 5.

11. FORCE MAJEURE

11.1 We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or courier service disruptions.

12. GOVERNING LAW

12.1 These terms are governed by the laws of United Kingdom

13. MODIFICATIONS

13.1 We reserve the right to modify these terms at any time.

13.2 Changes will be effective immediately upon posting on our website.

13.3 Continued use of our services constitutes acceptance of modified terms.

14. SEVERABILITY

14.1 If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact us at:

Email: Support@TheSkinScheme.com

16. ACKNOWLEDGMENT

By purchasing from TheSkinScheme, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2024 TheSkinScheme. All rights reserved.